Dispute Resolution

The single, most outstanding characteristic that sets REALTORS® apart from other real estate practitioners is the willingness to accept and abide by the Code of Ethics of the National Association of REALTORS®. The St. Charles REALTORS®  prides itself on maintaining a high level of integrity through thoughtful and fair enforcement of the Code of Ethics. The Association has in place a comprehensive Professional Standards process to protect the public from unethical REALTOR® activities.

But even with the best of intentions, planning and preparations, occasional disagreements arise between REALTORS® and/or between REALTORS® and their clients and customers. As civil litigation becomes increasingly costly, time consuming, and burdensome, there has been a trend among private parties to settle disputes and conflicting claims through alternative means.

The Association of REALTORS® offers its members and their clients and customers a vehicle to economically expedite ethics complaints and/or arbitration requests without going to court.

Arbitration

All the St. Charles REALTORS®  members are required to settle their monetary disputes (usually a commission issue) through the use of our Arbitration program. Members submit to the Association an Arbitration Request, including a summary of the events, and pay a $500 filing fee. The process will begin and a hearing will be scheduled to settle the matter. Mediation, which is a faster and cost-free alternative, is always offered before the hearing is scheduled.  For more information on the process, please read our “How to File a Complaint” brochure.

Ethics Complaints

Violations of the Code of Ethics or other membership rules by one of our members should be reported to the Association. Any person, Member or nonmember, may file an ethics complaint (complaint form here) against a REALTOR Member alleging a violation of the Code of Ethics. A complaint must be filed within 180 days from the time that the alleged offense and relating facts could have been known. You must submit a typed summary of the events that took place and identify which Article(s) of the Code of Ethics you believe were violated. There is no charge to file an Ethics complaint. For more information on the process, please read our “How to File a Complaint” brochure.

Ombudsman Services

The Association offers Ombudsman Services for those who would like assistance in resolving an issue but are not ready to file a complaint yet.  The purpose of the Ombudsman is to provide an impartial knowledgeable, informed contact when REALTOR members or members of the public have real estate-related questions or issues that have not been addressed by an individual broker.

The role of the Ombudsman is to identify and attempt to facilitate a resolution of misunderstandings and/or disagreements before matters evolve into a formal complaint. The Ombudsman Service Request Form is available here.