A Message from Supra on Recent Outage

To Our Valued Customers,

On the morning of March 15, 2026, customers using SupraNet and SupraWeb in our Legacy environment experienced a service disruption that affected key synchronization and overall platform functionality. We sincerely apologize for the inconvenience this caused and appreciate your patience while we worked to restore service. 

What happened

The disruption was caused by an unexpected system component issue within our cloud infrastructure that prevented the platform from functioning normally. Because this occurred at the infrastructure level, the impact was broader than what our built‑in redundancy is typically designed to isolate.

Our engineering team worked closely with our cloud partner to identify the root cause and restore service. The affected system was safely redeployed, which regenerated the impacted components and allowed all services to return to normal operation. The environment has remained stable since that time.

What we’re doing to prevent this in the future

While infrastructure‑level component issues cannot always be predicted, we are taking additional steps to reduce the likelihood and impact of similar events, including:  

• Enhanced automated monitoring to detect database and component issues earlier
• Enhanced operating system and database patching
• Updates to our incident response processes to further reduce recovery and communication time in the event of future infrastructure issues.
• Investigating options to improve in-app error message clarity
• Collaborating with colleagues in the broader Honeywell infrastructure to improve message deliverability.

We understand how important reliable access to Supra systems is to your business. Please know that we take this incident seriously and are committed to continuous improvements that strengthen platform stability and resilience. The Supra Team